Who’s The Boss? From History to the Future of Implementation and Adoption Research in Information Systems
İzak Benbasat, (B.A. Robert College, Istanbul; Ph.D. University of Minnesota, 1974; Doctorat Honoris Causa, Universitéde Montréal, 2009) is Sauder Distinguished Professor of Information Systems Emeritus at the Sauder School of Business, University of British Columbia. He is a member of the Order of Canada, a Fellow of the Royal Society of Canada, and a member of the Science Academy (Bilim Akademisi), Turkey. He received the LEO Award for Lifetime Exceptional Achievements in Information Systems from the Association for Information Systems, and was conferred the title of Distinguished Fellow by the INFORMS Information Systems Society. He served as the editor-in-chief of Information Systems Research, Editor of the IS&DSS Department of Management Science, and a Senior Editor of the MIS Quarterly. He was a Marvin Bower Fellow at the Harvard Business School in 1985-86, Cycle & Carriage Visiting Professor, at National University of Singapore in 1995, Shaw Visiting Professor at the National University of Singapore in 2000, and the Otto Monsted Guest Professor at the Copenhagen Business School in 2015. He has the highest number of publications in the MIS Quarterly and Information Systems Research, the two premier journals in Information Systems. His work has been cited over 66000 times according to Google Scholar, and his H score is 95.
The talk will briefly discuss the research on the adoption and acceptance of information systems (IS) over a 50-year span starting from 1970. I will focus on four phases: the early years (up to 1980) that are characterized by the use of large centralized computing systems, followed by the era of end-user computing, then electronic commerce in early 2000s, and more recently social networks, big data analytics and artificial intelligence-based systems. For each of these phases, the specific challenges associated with encouraging technology adoption and use will be discussed. I will conclude the talk by providing a framework for thinking about IS adoption, followed by some suggested research questions. During the talk, I will also anecdotally refer to the literature and movies that reflect how information technology was viewed in the media.